Welcome to Our Music Store

Return and Refund Policy for Swarakruti Music Store 

Last Updated: 1/1/2024

Please read our policy carefully to understand your rights and responsibilities.

1. Returns

1.1 **Defective or Damaged Products:**

   - If you receive a defective or damaged product, please contact our customer service team at [Customer Service Email/Phone] within [number of days, e.g., 7 days] of receiving the item.

   - Provide a clear description and, if possible, include photographs of the damage.

1.2 **Unopened/Unused Products:**

   - Unopened and unused products may be returned within [number of days, e.g., 14 days] of the purchase date for a full refund.

   - The product must be in its original packaging with all accessories included.

1.3 **Opened/Used Products:**

   - Opened or used products may be eligible for a refund or exchange under certain circumstances.

   - Contact our customer service team to discuss the specific situation and determine the best course of action.

**2. Refunds**

2.1 **Refund Processing Time:**

   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   - If approved, your refund will be processed within [number of days, e.g., 5 business days], and a credit will automatically be applied to your original payment method.

2.2 **Non-Refundable Items:**

   - Certain items are non-refundable, including [list specific items or categories, e.g., digital downloads, personalized/customized items].

**3. Exchanges**

3.1 **Incorrect or Incomplete Orders:**

   - If you receive an incorrect or incomplete order, please contact our customer service team immediately.

   - We will arrange for the correct items to be sent to you, or offer a refund or exchange, depending on the situation.

**4. How to Initiate a Return**

   - To initiate a return, please contact our customer service team at 9890247949 with your order number and details about the product you would like to return.

**5. Contact Information**

   - For any questions regarding our return and refund policy, please contact us at 9890247949.

**Note:** This policy is subject to change without notice, and the latest version will always be available on our website.